Online Shopping Terms and Conditions
Welcome to Advocacy Canada’s online store! We are delighted to have you as a valued customer, and we want to ensure that your shopping experience is as smooth as possible. Please take a moment to review our terms and conditions for returns and refunds:
- Refunds for Wearable Merchandise: We understand that sometimes your purchase may not meet your expectations. If you receive wearable merchandise and wish to return it, you are eligible for a full refund if the item is unused, unwashed, and returned in its original packaging. To qualify for a refund, you must initiate the return process within 30 days from the date you received the goods.
- Returns for Non-Wearable Merchandise: In the event that you receive non-wearable merchandise with a defect or quality issue, you have up to 10 days from the date of receipt to request a return. We will gladly provide a full refund or a replacement item of equal value at your discretion.
- Requesting a Replacement: Should you prefer a replacement item over a refund, kindly specify your preference when contacting us for a return authorization.
- Initiating the Return Process: To request a return authorization, please submit a return authorization request through the form below.
- Return Shipping Costs: Please note that the customer is responsible for the cost of return shipping. Additionally, we recommend using a shipping method that includes tracking to ensure your returned items reach us safely.
- Lost Items in Transit: Advocacy Canada is not responsible for items that may be lost during the return shipping process. We strongly advise you to keep track of your return shipment to prevent any potential issues.
Your satisfaction is our priority, and we are here to help you with any questions or concerns you may have regarding your purchase. If you have any inquiries about our return and refund policy, please don’t hesitate to contact us. Thank you for choosing Advocacy Canada, and we appreciate your support!